Flexible activation
Activate continuously, outside office hours, during peak times, or after a set number of rings.
Your practice answers every call — even when you can't.
The intelligent voice assistant that automatically handles up to 80% of your incoming calls, 24/7.
the problem
Missed calls are costing you patients.
Every day, dozens of calls go unanswered in your practice. During peak hours - Monday mornings, lunch breaks - your staff is overwhelmed. The result: frustrated patients who look elsewhere.
Even with online booking, many patients still prefer to call. It's a flow you can't afford to ignore.
our solution
Up to 80%
of calls handled automatically
300
calls/day managed effortlessly
0
missed calls since activation
key features
Everything your practice needs.
audio demo
Listen to the assistant in action.
Discover what happens when a patient calls your practice. A natural voice, a smooth conversation, an appointment booked in seconds.
how it works
Simple to set up, powerful every day.
01
A patient calls
The call is answered immediately, even outside office hours.
02
The assistant identifies the need
It detects the language and understands the request: appointment, info, or emergency.
03
The appointment is booked
It books directly in your Doctena agenda based on your real-time availability.
04
You receive a summary
A clear summary of each call: request, action taken, follow-up needed.
trusted by practitioners
Join thousands of practitioners.
By having the Virtual Assistant ask targeted questions, the return calls from our team have become more efficient and structured. Patients now receive an answer via phone even after opening hours.
doctena pro ecosystem
Better together.
The Virtual Assistant integrates seamlessly with other Doctena Pro tools for complete practice management.
Online Agenda
Customisable Online Agenda with practitioner sync and real-time availability management.
Explore the agenda
Patient Portal
Online booking portal for your patients. Increased visibility and reputation through reviews.
Explore Patient PortalDoctena Virtual Assistant
+89€/month
- First 100 call minutes included
- Additional minutes at a fixed rate
- No installation fees
- Direct integration with Doctena Pro
- Guided onboarding and setup
faq
Your questions, answered.
What is Doctena's AI phone assistant?
Doctena's Virtual Assistant is an automated medical answering solution that handles your practice's calls 24/7. Unlike a traditional telesecretary, it is directly integrated into your Doctena Pro calendar. It can book appointments in real time without human intervention.
It provides a professional phone reception, adjusts to the caller's preferred language, and strictly follows the rules defined by your practice.
Can the Doctena Virtual Assistant replace a traditional medical answering service?
Yes. The Virtual Assistant is a modern alternative to traditional medical answering services.
While traditional services often charge per call or per hour, and depend on human availability, the AI assistant operates continuously.
It allows you to:
- Outsource phone reception
- Reduce administrative workload
- Avoid missed calls
- Ensure smooth call management, even during high call volumes
Many practices find that up to 80 % of calls are handled automatically.
How does the Virtual Assistant manage incoming calls on a daily basis?
When a patient calls, the AI assistant:
- Identifies the patient's request
- Books an appointment directly in your calendar
- Answers common questions such as opening hours or preparation instructions
- Asks targeted follow up questions when necessary
- Transfers the call to your team if required
You choose when to activate the solution: continuously, outside opening hours, during peak times, or after a certain number of unanswered rings.
Can the call assistant help prioritize patient requests?
Yes. You can set up call handling rules directly in your Doctena Pro environment. This means the assistant can:
- Ask patients the reason for their visit
- Direct them to the right type of appointment
- Guide urgent cases according to your internal emergency protocol
- Provide specific instructions when certain keywords are mentioned
The assistant does not make medical decisions. It simply follows the exact rules you define to ensure patients are directed correctly and urgent situations are handled appropriately.
Is the assistant secure and GDPR compliant?
Yes. Data protection is a top priority.
Doctena's AI call assistant is fully GDPR compliant, uses encrypted connections, and relies on secure hosting in Europe.
All patient data and call logs are processed according to the strictest medical data security standards.
How much does the Doctena Virtual Assistant cost?
The call assistant is available as an add-on for €89 per month, with no installation fees as part of the launch offer.
The first 100 call minutes are included. Additional minutes are billed at a fixed rate of €0.29 per minute.