Data Processors

Our patient portal and physician calendar

Company name Purpose of the processing Data localization
Amazon Web Services EMEA SARL – Hosting of the website infrastructure
– Data storage
– Communication with users (e-mail, sms, push-notifications)
Germany, Ireland (Disaster recovery)
84codes, AB Communication between applications Germany, Ireland (Disaster recovery)
InnoCraft Ltd (Matomo) Website analysis (opt-in) Frankfurt, Germany
Spryng B.V Communication with users (sms) Netherlands
LINK Mobility Poland Sp. z o.o. (previously ComVision, Sp. z o.o.) Communication with users (sms) Poland
Cookie First by Digital Data Solutions Cookie manager Netherlands
Wildbit, LLC Communication with users (email) United States* (Use of a dedicated data processing agreement with standard contractual clauses compliant with the GDPR)
MapBox, Inc. City search functionality and practitioner map display United States* (Use of a dedicated data processing agreement with standard contractual clauses compliant with the GDPR)
Cloudinary, Ltd. Editing and distribution of physician/medical practice profile images United States* (Use of a dedicated data processing agreement with standard contractual clauses compliant with the GDPR)
Google, INC Google analytics services (opt in) United States* (Use of a dedicated data processing agreement with standard contractual clauses compliant with the GDPR)
Cloudflare, Inc. Rapid content delivery, website security and DDOS protection. Europe only, using data localization services.
Datadog, Inc. Infrastructure performance measurement/alerting, log analysis and website security. Germany
Only for Terminland service [at,ch,de]
Schulz & Löw Consulting GmbH – Hosting of the website infrastructure
– Communication with users (e-mail, sms, push-notifications)
– Support Services
Germany

* transfer of data to subcontractors in third countries.

Teleconsultation Service

Company name Purpose of the processing Data localization

Amazon Web Services EMEA SARL

– Hosting of the website infrastructure
– Data storage
– Communication with users (e-mail, sms, push-notifications)

Germany, Ireland (Disaster recovery)
Cloudflare, Inc. Rapid content delivery, website security and DDOS protection.

Europe only, using data localization services.

Datadog, Inc. Infrastructure performance measurement/alerting, log analysis and website security. Germany
Whereby A.S. Video Consultations Ireland

Our administration, sales and support services

Company name Purpose of the processing Data localization
Doctena, S.A. Support, development and maintenance of services Luxembourg
GOOGLE, INC – Storage of documents (contracts, agreements)
– Google analytics services (opt in)
United States* (Use of a dedicated data processing agreement with standard contractual clauses compliant with the GDPR)
Zoho corporation, LLC (For physician contract information only) Management of the customer (doctor) relationship, prospects United States*, India (Use of a dedicated data processing agreement with standard contractual clauses compliant with the GDPR)
Zendesk, Inc. Product support United States* (Use of a dedicated data processing agreement with standard contractual clauses compliant with the GDPR)
Joincube, Inc (Beamer) Announcements and feedback from users (physicians) in our agenda United States* (Use of a dedicated data processing agreement with standard contractual clauses compliant with the GDPR)
Stripe Payments Europe Ltd (a subsidiary of Stripe Inc) Online credit card payments United States* (Use of a dedicated data processing agreement compliant with the GDPR)
Zuora Management of subscriptions, payments and customer relations United States* (Use of a dedicated data processing agreement with standard contractual clauses compliant with the GDPR)
Planhat Customer success platform Ireland
Hubspot, Inc. Customer Relationship Management (CRM)
(Practitioners, prospects)
United States* (Use of a dedicated data processing agreement with standard contractual clauses compliant with the GDPR)

If you have any questions or would like to exercise your GDPR rights, please visit our privacy center or contact us at privacy [at] doctena.com

Last update: February 15, 2024

History