Is Doctena secure for doctors and patients?

Yes. Doctena places the highest priority on data security and patient privacy. The platform is fully GDPR compliant and follows strict security standards to protect sensitive medical and personal data. Doctena is also ISO certified, which means our processes and systems meet internationally recognised standards for information security and quality management. Patient data is stored securely and access is strictly controlled at all times.

How do patients book an appointment on Doctena?

Patients can book an appointment online through Doctena at any time, day or night. They simply search for a healthcare professional, choose an available time slot and confirm their appointment in a few clicks. The online booking process is intuitive and user friendly, reducing barriers for patients and improving access to care. Automated confirmations and reminders help ensure patients show up on time and reduce missed appointments.

Can my secretary or team manage the agenda?

Doctena is designed to support your team, not replace it. Secretaries and practice staff can manage the medical agenda, appointments and patient bookings easily through the system. This reduces phone calls and manual scheduling while allowing your team to focus on higher value tasks and patient support.

Is it easy to switch from another appointment scheduling system?

Yes. Switching to Doctena is simple and fully supported. Our onboarding team guides you through the entire transition process step by step. This includes agenda setup, configuration and support tailored to your practice needs. You do not need technical expertise to switch. The goal is to make the transition smooth, fast and stress free so you can continue focusing on patient care while we handle the setup and guidance.

Can I use Doctena with my current medical software or EMD?

Yes. Doctena can be used alongside your existing medical software or electronic medical dossier system (EMD). The online appointment booking system is designed to integrate smoothly into your current workflow without disrupting how you manage patient records or consultations. Healthcare professionals can continue using their preferred medical software while benefiting from Doctena’s digital agenda, online booking and patient communication tools.

How can Doctena help me get more patients?

Doctena helps doctors and healthcare professionals attract new patients by increasing their online visibility. Your practice becomes searchable online and can appear in Google search results when patients look for healthcare professionals or support in your region. This makes it easier for new patients to find you and book an appointment online. With Doctena Boost, practices can benefit from additional visibility support. Our marketing team helps optimise your online presence through tailored solutions such as profile optimisation, search visibility and targeted online marketing. This results in more patient bookings, better filled agendas and more revenue.

How can Doctena be used in my medical practice or healthcare facility?

Doctena is designed to be adaptable to medical practices of all sizes. It can be used by solo practitioners, group practices, medical centres and multi location healthcare facilities. The platform supports one or multiple healthcare professionals using the same medical agenda system. Whether you are a general practitioner, dentist, physiotherapist, specialist or part of a multidisciplinary team, Doctena adapts to your structure and workflow. Currently, more than 10,000 doctors, therapists and other healthcare professionals across different medical specialties actively use Doctena.

Can I customise my agenda and booking system?

Yes. Doctena offers a fully customisable medical agenda and online appointment booking system designed to adapt to your existing habits, not the other way around. You can define your appointment types, durations, availability, working hours and booking rules according to your practice needs. Doctors and healthcare professionals keep full control over their calendar while reducing administrative effort and making daily practice management easier and more efficient.

Conceived for healthcare professionals who occasionally or frequently need to restrict the arrival of new patients, this feature allows you to manage your availability by allowing only existing patients to book an appointment with you.

We follow the highest standards of personal and health data protection. Learn more in our Doctena’s GDPR Privacy Center.

FAQs

Is Doctena secure for doctors and patients?
Yes. Doctena places the highest priority on data security and patient privacy. The platform is fully GDPR compliant and follows strict security standards to protect sensitive medical and personal data. Doctena is also ISO certified, which means our processes and systems meet internationally recognised standards for information security and quality management. Patient data is stored [...]
How do patients book an appointment on Doctena?
Patients can book an appointment online through Doctena at any time, day or night. They simply search for a healthcare professional, choose an available time slot and confirm their appointment in a few clicks. The online booking process is intuitive and user friendly, reducing barriers for patients and improving access to care. Automated confirmations and [...]
Can my secretary or team manage the agenda?
Doctena is designed to support your team, not replace it. Secretaries and practice staff can manage the medical agenda, appointments and patient bookings easily through the system. This reduces phone calls and manual scheduling while allowing your team to focus on higher value tasks and patient support.
Is it easy to switch from another appointment scheduling system?
Yes. Switching to Doctena is simple and fully supported. Our onboarding team guides you through the entire transition process step by step. This includes agenda setup, configuration and support tailored to your practice needs. You do not need technical expertise to switch. The goal is to make the transition smooth, fast and stress free so [...]
Can I use Doctena with my current medical software or EMD?
Yes. Doctena can be used alongside your existing medical software or electronic medical dossier system (EMD). The online appointment booking system is designed to integrate smoothly into your current workflow without disrupting how you manage patient records or consultations. Healthcare professionals can continue using their preferred medical software while benefiting from Doctena’s digital agenda, online [...]
How can Doctena help me get more patients?
Doctena helps doctors and healthcare professionals attract new patients by increasing their online visibility. Your practice becomes searchable online and can appear in Google search results when patients look for healthcare professionals or support in your region. This makes it easier for new patients to find you and book an appointment online. With Doctena Boost, [...]
How can Doctena be used in my medical practice or healthcare facility?
Doctena is designed to be adaptable to medical practices of all sizes. It can be used by solo practitioners, group practices, medical centres and multi location healthcare facilities. The platform supports one or multiple healthcare professionals using the same medical agenda system. Whether you are a general practitioner, dentist, physiotherapist, specialist or part of a [...]
Can I customise my agenda and booking system?
Yes. Doctena offers a fully customisable medical agenda and online appointment booking system designed to adapt to your existing habits, not the other way around. You can define your appointment types, durations, availability, working hours and booking rules according to your practice needs. Doctors and healthcare professionals keep full control over their calendar while reducing [...]
Patient Stop
Conceived for healthcare professionals who occasionally or frequently need to restrict the arrival of new patients, this feature allows you to manage your availability by allowing only existing patients to book an appointment with you.
Security and Privacy
We follow the highest standards of personal and health data protection. Learn more in our Doctena’s GDPR Privacy Center.
Rolling Template
Create a template of your standard work week and apply it automatically to the following weeks. You can edit it anytime as needed.
Repeating Appointments
Use Repeating Appointments for treatments that will take several sessions, such as physical therapy. Instead of booking the appointments one by one, directly schedule them together by defining a specific rule, for example, "8 appointments during the 8 next Mondays between 10h and 10h30".
Referred Patients
If you allow it, your colleague and other health professionals will be able to refer their patients to you, and directly reserve a slot for them in your Agenda.
Auto-Expanding Slots
To maintain the continuity of appointments, you can use the Auto-Expansion Slots so that a subsequent appointment becomes available only if the previous one was booked, or an earlier appointment opens up only if the later one was taken.
Email Attachments
You can send up to 3 attachments per e-mail. These can include pre-appointment questionnaires, indications for upcoming analysis(s), or a list of documents the patient should remember to bring to the consultation, for example.