How did you get started on Doctena?
As soon as I heard about Doctena, I immediately created an account. That’s what got me started. First, I had to create my profile, adding my photo, reasons for visiting, and other information. The Doctena team was there to support me and give me all the help I needed. It was very quick. That’s how I got my first clients.
I have two colleagues who also use Doctena and are very satisfied. It is also very practical for those who have two practices, as they have on their profiles the slots of each of their practices. Therefore, their patients can make an appointment in one practice or in the other. This is very practical.
Which features help you the most?
The feature I particularly like is the appointment reminder for patients. Indeed, it allows them to send an SMS or an e-mail reminding them of their appointment. In addition, this feature is not limited to patients who use Doctena, so we can enter their information into the Doctena diary, give their phone number and email address and they can also receive a reminder. This is very helpful and avoids a lot of missed appointments or no-shows The support team is great too, when I needed to change my profile information I just had to contact them, they were very efficient. I also really like the online calendar, it works very well, but above all it can also be consulted on a mobile phone, which is very practical. So I can consult it and organise myself even when I’m not at the practice, which is not possible with all the software. This feature helps me a lot.