In today’s fast-paced healthcare landscape, the key to practice growth lies in providing convenience, accessibility, and an enhanced patient experience. The advent of online booking systems for practitioners has revolutionised how medical practices operate, offering a plethora of advantages that not only streamline digital appointment scheduling but also contribute significantly to the overall expansion of a doctor’s practice. In this article, we’ll delve into the myriad ways in which an online booking system can be a game-changer for practitioners and healthcare professionals in general, while also examining intriguing insights about patient behaviour.
24/7 Accessibility to Online Appointment Booking
One of the primary advantages of implementing an online booking system for practitioners is the unparalleled convenience it provides to patients. On Doctena’s Online Booking portal www.doctena.lu patients can look 24/7 for an available practitioner and schedule a suitable appointment. With just a few clicks, patients can effortlessly book a medical appointment online at their preferred times, drastically reducing frustration and elevating their overall experience with the practice of their choice.
Our recent findings have shown that 30% of all appointments booked online on Doctena are scheduled outside of the usual working hours of practices, where patients normally would not reach them.
This round-the-clock accessibility is especially valuable for individuals with busy schedules who may not find the time to call the practice to schedule an appointment within office hours. By accommodating their appointment scheduling preferences, as a doctor you expand your potential patient base.
Reducing Patient No-Shows through Online Scheduling
It is very common for practices and healthcare providers to experience patient no-shows more often nowadays. In regards to that, an online booking system with automated appointment reminders by SMS and email can help patients to better stick to their schedule, by being reminded on time. Doctena’s automated appointment reminder system sends out SMS and/or emails to patients, at a defined time prior to the appointment. This is very convenient because the patients get reminded of an appointment e.g. the next day.
This offers them the possibility to cancel or reschedule appointments online, which ultimately helps healthcare professionals reduce practice no-shows by up to 70%.