Booking rules – Insurance Type



Booking rules are a new feature for you.

They enable you to configure your visit reasons based on specific rule types.

Here, we tell you more about the rule type: Insurance type

Rule values are: Public insurance and Private insurance

Available for: Doctena PRO Germany


Once the rule type Insurance type has been activated, you can start creating rules for your visit reasons. Those rules allow you to define which maximum and minimum lead time – meaning the timeframe in which an availability is visible to others – and the duration for privately and publicly insured patients. You can also define whether this visit reason is available for patients of this type on the patient portal or for referrers.


Booking rules – Insurance Type

Booking rules – Insurance Type – Doctena Pro



A practitioner has configured the visit reason Hay fever so that, in case a patient has a public insurance, only the practitioner himself can book an appointment for it. This means that a patient with public health insurance is not able to book an appointment for this visit reason online. Neither can a referrer.

The practitioner has not defined a rule for patients with private insurance.

When a patient indicates that he has a private insurance, or when a referrer or the practitioner himself books an appointment for a patient with private insurance, then the Standard applies. Hence, the duration for a patient with private insurance is 20 minutes and can be booked by patients online, as well as by referrers and the practitioner internally.

Once the practitioner publishes an availability for this visit reason, it will be visible to patients with private insurance online and to referrers who are searching for this visit reason for a patient with private insurance between 60 days and 4 hours before the appointment.


In a first step, the booking rules with the rule types Patient Status and Insurance Type will only be available to Doctena Pro users in Germany. At a later stage, the rule type Patient Status will become available in all other countries.

If you have ideas for more rule types and rule values, please feel free to contact us.




Want to know more about Doctena Pro?

Doctena is the leading European Online-Calendar for doctors. The organisation has its headquarter in the heart of Luxembourg. It is the goal of Doctena to simplify the access to available appointments of doctors and specialists for patients. Patients can both see and book available appointments via the online platform or the smartphone app. Today, Doctena is available in Belgium, Germany, Austria, Luxembourg, the Netherlands, and Switzerland. The solution is compatible with many medical bookingsofwares and can therefore easily be integrated in existing structures of doctors and their practices. 


Do you have any questions?

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