Success stories

Doctena through the words of our customers

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Untitled (2000 × 1351px) (1)
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Success stories-page2 (74.707 × 112mm)

I'm Liam Smith, I'm a physiotherapist specialized in neurology. I come from a French school, then I continued my studies in Luxembourg. I have been working for about two years now. I started my first practice in Esch-sur-Alzette and now I am working with several colleagues here in Dommeldange.

What is a typical day like in your practice?

If I can describe a typical day, it usually starts around 10 am and ends at 8 pm. I have patients who come for quite different reasons, most of the time it's for  "general" physiotherapy. I am also specialized in neurology, and I am starting to have more and more consultations on this subject. This concerns in particular victims of cardiovascular accidents, people with multiple sclerosis or Parkinson's syndrome. 

In addition, I always devote a part of my day to home visits, in order to offer adapted care to elderly people or people with reduced mobility.

What has Doctena changed in your professional life?

When I started using Doctena, I noticed that many patients came through it. They were able to make an appointment by seeing that I was nearby for example, or available at a convenient time for them. My reputation has grown over time, by itself. I am very happy about that. 

On my Doctena agenda, I have been able to set up different reasons for consultation, so that my days are optimized and I can dedicate time adapted to each patient and his pathology. This is also very practical for me beforehand, as it allows me to anticipate the treatment.

Another feature that has changed my life is the fact that I can be accompanied by your customer service in case of questions or doubts. This has served me well. It's true that we sometimes had small bugs, and the team was always there to support us and help us. I am much more relaxed about my organization.

You share your practice with several practitioners, speaking about the organization, how does it work?

The use of the diary in the practice is optimal, 5 of us use it and everything is centralized. There are four of us physiotherapists, plus a sports doctor who is present for part of the week. All their Doctena diaries are integrated, which allows me to assign a patient or make an appointment for one or the other, and vice versa when it is for me. It works both ways. We don't have a common diary, we have our own separate diaries, but they can all be consulted.

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Success stories - page (112.762 × 80mm) (1)

You share your practice with several practitioners, speaking about the organization, how does it work?

The use of the diary in the practice is optimal, 5 of us use it and everything is centralized. There are four of us physiotherapists, plus a sports doctor who is present for part of the week. All their Doctena diaries are integrated, which allows me to assign a patient or make an appointment for one or the other, and vice versa when it is for me. It works both ways. We don't have a common diary, we have our own separate diaries, but they can all be consulted.

What are the biggest advantages of Doctena according to you?

First of all, I find it very intuitive. It took me about 30 minutes to an hour to understand it, it was really great to see all the features and be guided in my first steps by the Doctena team.

The "Patient Reminder" function is a very useful and customizable feature. The patient is informed of the appointment by email and SMS and I can also customize a reminder. For example: "Remember to bring a towel for the session". We can create and modify the reminder directly in our settings and it's quite fast and it's convenient for patients to know beforehand how to organize themselves before the session.

The system of evaluation and comment by our patients allows us to receive their feedback and impressions. This allows me to constantly improve myself as a practitioner.

It also allows us to establish and grow our reputation on Doctena. This is really important for us, because when we start, it works with word of mouth. And when we are put forward because of our good job, it is always very comforting. .

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