Data Subprocessors
Our patient portal and our agenda for doctors
| Name of the company | Purposes of processing | Location |
| Amazon Web Services, INC |
- Hosting of website infrastructure - Data storage - Communication with users (email, sms, push notifications) |
Germany, Ireland (Disaster Recovery) |
| 84codes, AB | Communication between applications | Germany, Ireland (Disaster Recovery) |
| Visual Online, S.A. | Backups, Disaster Recovery | Luxembourg |
| Spryng B.V | Communication with users (sms) | Netherlands |
| LINK Mobility Poland Sp. z o.o. (previously ComVision, Sp. z o.o.) | Communication with users (sms) | Poland |
| Cookie First by Digital Data Solutions | Cookie manager | Netherlands |
| Wildbit, LLC | Communication with users (email) | United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR) |
| MapBox, Inc. | City search functionality and practitioner map visualisation | United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR) |
| Cloudinary, Ltd. | Image modification and delivery (e.g. profile pictures)e | United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR) |
| Google, INC | Google analytics services (opt-in) |
United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR |
| Only for Mednanny.com and doctena.at services | ||
| Dimoco Europe, GmbH | Communication with users (sms, push notifications) | Austria |
| Sensational eServices, GmbH |
- Support, development and maintenance - Additional medical services only on explicit opt-in |
Austria |
| Only for the Terminland [at,ch,de] service | ||
| Schulz & Löw Consulting GmbH |
- Hosting of website infrastructure - Communication with users (email, sms, push notifications) - Support services |
Germany |
* transfert de données vers sous-traitant dans pays tiers.
Our administration, sales and support service
| Name of the company | Purposes of processing | Location |
| Doctena, S.A. | Support, development and maintenance of services | Luxembourg |
| GOOGLE, INC |
- Documents storage (contracts, agreements) - Google analytics services (opt-in) |
United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR) |
| Zoho corporation, LLC (Uniquement pour les informations sur les contrats des médecins) | Customer relationship management (practitioner), prospects | United States*, India (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR) |
| Zendesk, Inc | Product Support | United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR) |
| Joincube, Inc (Beamer) | Customer notifications in the agenda | United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR) |
| Stripe Payments Europe Ltd (filiale de Stripe Inc) | Online payment via credit card | United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR) |
| Zuora | Management of subscriptions, payments and customer relations | United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR) |
| Planhat | Customer success platform | Ireland |
| Hubspot, Inc. |
Customer Relationship Management (practitioner), prospects |
United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR) |
* transfer of data to subcontractors in third countries.
If you have any questions or would like to exercise your GDPR rights, please visit our privacy centre or contact us at privacy [at] doctena.com
Last update: April 20 2022
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