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Data Subprocessors

Our patient portal and our agenda for doctors

Name of the company Purposes of processing Location
Amazon Web Services, INC - Hosting of website infrastructure
- Data storage
- Communication with users (email, sms, push notifications)
Germany, Ireland (Disaster Recovery)
84codes, AB Communication between applications Germany, Ireland (Disaster Recovery)
Visual Online, S.A. Backups, Disaster Recovery Luxembourg
Spryng B.V Communication with users (sms) Netherlands
LINK Mobility Poland Sp. z o.o. (previously ComVision, Sp. z o.o.) Communication with users (sms) Poland
Cookie First by Digital Data Solutions Cookie manager Netherlands
Wildbit, LLC Communication with users (email) United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR)
MapBox, Inc. City search functionality and practitioner map visualisation United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR)
Cloudinary, Ltd. Image modification and delivery (e.g. profile pictures)e United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR)
Google, INC Google analytics services (opt-in) United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR)
Nexmo, Inc (TokBox) Video consultations (only if this option is activated) Germany
Only for Mednanny.com and doctena.at services
Dimoco Europe, GmbH Communication with users (sms, push notifications) Austria
Sensational eServices, GmbH - Support, development and maintenance
- Additional medical services only on explicit opt-in
Austria
Only for the Terminland [at,ch,de] service
Schulz & Löw Consulting GmbH - Hosting of website infrastructure
- Communication with users (email, sms, push notifications)
- Support services
Germany

* transfert de données vers sous-traitant dans pays tiers.

Our administration, sales and support service

Name of the company Purposes of processing  Location
Doctena, S.A. Support, development and maintenance of services Luxembourg
GOOGLE, INC - Documents storage (contracts, agreements)
- Google analytics services (opt-in)
United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR)
Zoho corporation, LLC (Uniquement pour les informations sur les contrats des médecins) Customer relationship management (practitioner), prospects United States*, India (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR)
Zendesk, Inc Product Support United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR)
Joincube, Inc (Beamer) Customer notifications in the agenda United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR)
Stripe Payments Europe Ltd (filiale de Stripe Inc) Online payment via credit card United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR)
Zuora Management of subscriptions, payments and customer relations United States* (Using dedicated data processing agreement with Standard contractual clauses in line with GDPR)
Planhat Customer success platform Ireland

* transfer of data to subcontractors in third countries.



If you have any questions or would like to exercise your GDPR rights, please visit our privacy centre or contact us at privacy [at] doctena.com


Last update: July 15 2021

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