A success story
Doctena is now the leading medical booking platform in Europe.
The idea behind Doctena was to build a long term concept which aims to improve people’s daily lives. In 2013, three partners chose to tackle the subject of medical appointments. A few months later, the platform Doctena was launched in Luxembourg. It quickly became clear that both patients and practitioners were responsive to this innovative tool. Due to the project’s ongoing success and its fast growth it expands its activities to Belgium, the Netherlands, Switzerland and Germany. Since 2016, Doctena has joined forces with six competitors: DocBook (BE), Doxter (DE), Terminland (DE), Sanmax (BE), Mednanny (AT) and Bookmydoc (LU). Doctena is now the leading medical booking platform in Europe.
“In theory, making an appointment is a simple act, especially since the beginning of telephone. However, it turns out to be a daily multifaced challenge for the patient and especially for the medical team”
Patrick Kersten, Co-Founder & CEO of Doctena.
We permanently think critically about our service so that we make sure this always fulfils both the demands of health professionals as well as the patients’ expectations. With this in mind, we value the users’ feedback about Doctena that we receive.
High Quality Customer Support
Relationship of trust with our customers is key. We are looking to provide useful solutions to practitioners. As a result of this approach, a long term relationship is built with our customers (private training in the use of the Doctena system, frequent follow up visits, assistance calls, …).
Our community includes millions of people using Doctena to easily and quickly make a medical appointment, thousands of health professionals improving their productivity and saving time with Doctena Pro. In addition to the provision of an easy-to-use tool which aims to facilitate the scheduling, we also offer patients and doctors assistance by phone and email. Our team speaks no less than 8 languages.